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Ideus has multiple features and functionalities related with all the services available: IP Telephony, Mail Server, Fax Server, Conferences, Instant Messaging Server, IVR (Interactive voice response / Auto Attendant ) , among others. New features, functionalities and Services are added at the development of new systems.

Ideus solutions offer a rich and flexible feature set. Ideus offers both classical PBX functionality and advanced features, and inter-operates with traditional standards-based telephony systems and Voice over IP systems. Ideus offers the advanced features that are often associated with large, high end (and high cost) proprietary PBXs.
Below you will find a detail list of features and functionalities:

ACD Queue – (ACD Automatic Call Distribution)- A system where callers are placed in a holding area until the proper person is available to take the call.  ACD can handle the calls based on a predetermined priority, next available, skills based routing or first in first out, etc.

Auto-Attendant – (IVR – Interactive Voice Response) An auto-attendant is usually what greets your callers and allows them options, depending on who or what department they need to speak with.  With prompts such as “Press 1 for sales, 2 for support and 3 for shipping” it can save resources by directing incoming calls appropriately.  Powerful and intuitive Ideus’s IVR can be configured with a few clicks on your mouse and can be managed to build call flows that enable both on site and off site transfers.

Blast Groups – A group of phones that will all ring simultaneously when a particular number is called.  The first phone that picks up the call, gets the call. (Also known as Ring All or Simultaneous Ring).

Branch Office – Adding one, two or more extensions for a branch office connected […]

Short for Private Branch eXchange, a private telephone network used within an enterprise. Users of the PBX share a certain number of outside lines for making telephone calls external to the PBX. Most medium-sized and larger companies use a PBX because it’s much less expensive than connecting an external telephone line to every telephone in the organization. In addition, it’s easier to call someone within a PBX because the number you need to dial is typically just 3 or 4 digits. A Public Branch Exchange (PBX) is the technology that replaced the manual switchboard: think of the classic imagery attached of operators physically patching lines. VoIP PBX systems are now beginning to replace traditional PBX systems. Yes, technology changes that fast. Many companies are still using their legacy PBX systems as they made a large investment on it within the last 15 years, but the bulk of PBX systems purchases were about ten years ago. Now, as systems begin to age IT departments are beginning to replace the decaying technology with the more modern VoIP PBX alternative.
2. Ideus VOIP PBX ( IP-PBX )
Ideus IP PBX is designed by Ideus Solutions with a brilliant set of VoIP solutions engineers. The IP PBX is designed to provide verity of PBX functionality that will help you to get the best out of your voice solutions at office or home. Ideus IP PBX is designed under world’s latest VoIP telephony platforms. Ideus IP PBX utilizes Voice over Internet Protocol (VoIP) technology to transmit your phone conversation over the internet as packets of information. With VoIP, your business’s phone calls are sent over a broadband Internet connection (DSL, T1) via a data network and then connected to the Public […]